What size should I order?
All dogs come in a variety of shapes and sizes even if they’re the same breed so we strongly advise that you follow our specific measuring instructions below to ensure you select the correct size for your dog…
Whilst your dog is wearing their current collar, place a tape measure over the top of it (on the outside) to get the correct size. We measure in centimetres (cm).
If you feel your dog is between sizes then opt for the smaller size as the ribbon bow allows for a little flexibility with the fitting but where possible trust the tape measure.
Do you offer custom or personalised designs?
Yes we can make custom Cupid Collar designs to match your wedding theme and flowers on request but this service is subject to the availability and suitability of the materials we currently stock.
Please send us a photo of your wedding flowers and a description of the design you have in mind via email and we will confirm if we have the flowers and suitable ribbon colours in stock to make your requested custom Cupid Collar design and then give you further instructions how to place your custom order.
How long will my order take to arrive?
All orders take 3-5 business days* from the date of purchase to dispatch and then the following times for delivery;
UK destinations – 1-2 business days* Signature required on delivery.
International destinations – 5-10 business days* Signature required on delivery.
*Business days are Monday to Friday excluding any UK public holidays. Please note that I'll do my best to meet these shipping estimates, but can't guarantee them as this is dependent upon the services provided by the external postal companies.
Do you offer express delivery or dispatch?
We don’t currently offer an express service as each of our products are created by hand it is a time consuming process that can’t be rushed. If you require your collar by a specific date, please get in touch via email to let us know and where possible we will do our best to assist you but a rush/express dispatch of your order is not guaranteed.
Can I change my delivery address after I’ve placed my order?
Please contact us as soon as possible if you've entered the incorrect delivery address for your order. Unfortunately we are unable to change addresses for orders that have already been made and/or dispatched. Cupid Collars can't be held responsible for items that do not reach the recipient due to an incorrect address being provided at checkout.
What is your returns policy?
We will gladly accept cancellations via email within 12 hours of purchasing. We don’t accept refunds or exchanges but please get in touch if you have any problems with your order.
Can I clean my Cupid Collar?
Please note that our Cupid Collar designs are a decorative item designed for use at special occasions only (not suitable for long walks or rough play).
The satin ribbon ends can be cleaned of light dirt marks with a damp cloth or sponge and left to air dry. The ribbon ends can also be ironed on a very low heat.